Did nor revived the card

Hi ,
I ordered the card in January. It been 1.5 months and still mot received the card. I tried to chat to the support assistants in the app and they are not responding.
In site it says that only weeks is needed to get the card.
Anyway to solve this problem?

I got the card but is not workin allways is not worth i fixet another card. Monese use code spend869 you get 20 euro free and the card while arive 3-4 days wery happy with this card works ewervhere